Drama Scenario of customer care

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Setting Helicopter Flight Office

Characters assistants and customers (family of )

Information/assistance provided flight officers include running time for the ride/flight,

how to book, different packages and prices.

(Family approaches Flight Office Customer Service desk)

Assistant 1

Hi, and welcome to the Helicopter Flight Office. Can I help you with anything?

Customer 1

Hi. We were just inquiring as to the running times for the helicopter flights.

Assistant 1

Well there are no exact time tables for the helicopter rides. You make a booking with us to take

your flight, during Dreamworld hours of course, from 10 am until 5 pm. Our office is open from

80 am until 5pm, Monday to Friday, in case you wanted to book before the park opens. It is a

good idea to book ahead as our helicopter experience is very popular.

Customer

Ok, so where is it that we make the booking?

Assistant 1

You can make the booking here at the Office while you're visiting the park or you can phone our

Helicopter booking and inquiry line during office hours. I'll give you one of our cards with the

number. That's the number there, (07) 55 4744.

Customer

Ok and what about the prices? Are there different prices for different packages?

Assistant

Ok I'll help you with this one. We actually have 5 different packages with completely different

prices.

Here on our brochure are all the different packages

Dreamworld Local Experience vertical flight as you lift off from the Dreamworld Helipad. See the whole of Dreamworld from the air, marvel at the majesty of Tiger Island and the thrill of the Tower of Terror. The magnificent views encompass the beaches of Surfers Paradise to the rainforests of the Hinterland.

Adults - $48 Children - $8

Sanctuary Cove View Dreamworld from the air and then delight in the sights of the world renowned Sanctuary Cove and Hope Island Resorts with their magnificent golf courses. See the luxury and splendour of some of the most prestigious residences, marinas and waterways in Australia.

Adults - $80 Children - $70

Island Eco Tour After enjoying the delights of Sanctuary Cove and Hope Island you reach the picturesque Gold Coast Broadwater. Then head east to the award winning Couran Cove Eco Resort on South Stradbroke Island with its pristine beaches, the majestic Pacific Ocean and on the return flight look out for the unique wildlife in their natural habitat.

Adults - $10 Children - $105

Surfers Paradise Following your lift off from Dreamworld and enjoying all that Dreamworld and Sanctuary Cove tours have to offer, head south over the Broadwater to Bayview Harbour and Marina Mirage Resort toward Jupiters Casino. Descending over Surfers Paradise prepare yourself for a breathtaking, low-level flight along Australias most famous stretch of beach. Your return flight to Dreamworld via the Heritage-listed South Stradbroke Island ensures this is a truly memorable experience.

Adults - $170 Children - $150

The Ultimate Gold Coast Experience Enjoy the sights and delights of all the above helicopter flights plus more of the spectacular coastline of golden beaches, islands, waterways and prestigious mansions.

Adults - $5 Children - $10

Customer 1

Ok, well thank you so much for your help. Now that we know more about the helicopter flights, we'll be sure to be in touch soon to make a booking.

Assistant 1

That's ok, have a nice day!

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